Xfinity Remote Flashes Green Then Red – How to Fixed it in Seconds

If your Xfinity remote is malfunctioning and flashing green then red, and you’re looking for a solution that doesn’t involve purchasing a new remote, you’ve come to the right place. In this article, we have discussed how to fix the issue of Xfinity remote flashing green then red.

How to Fix Xfinity Remote Flashes Green Then Red?

If your Xfinity remote is flashing green light and then red light, try any or all of the below mentioned solutions to fix this problem.

Closer proximity

While Xfinity remotes have Aim Anywhere Technology, allowing them to operate the set-top box from any direction, there is still a limited range of operation. The remote can only be used within a 50-foot radius of the set-top box.

Therefore, being in closer proximity to the set-top box can be helpful if you are experiencing issues with the remote.

Check the signal

Another common cause of this problem is signal interference. Make sure that there are no physical obstructions between the remote and the set-top box. Also, ensure that the remote is pointed directly at the set-top box when you are using it.

If there is still no improvement, try resetting the set-top box by unplugging it from the power source for 10 seconds and then plugging it back in.

Reboot Set-up Box

If the above-mentioned solutions don’t work, you can try rebooting the set-up box and check if it resolves the issue of not. Keep in mind that restarting the Xfinity device will not affect the guide information, locks PIN, and purchase PIN, but it may affect the recordings and playback depending on the time of reset.

If you restart the device while recording, the procedure will be paused and streaming devices will have playback paused until the reboot is complete. However, Scheduled recordings will not be affected.

Restart the Device

To reboot a Xfinity set-top box, go to the My Account page and sign in. From there, select Manage TV from the drop-down menu or the Services tab, and then choose the Troubleshoot option. Choose the Reboot Device option and select the set-top box you wish to reboot.

Once you press the Start Troubleshooting button, the rebooting process should take no more than 5 minutes, and it’s important not to unplug or switch off the set-top box during this time.

Reboot Using the Power Button

If your TV has a power button, you can use it to reboot your set-top box. Just make sure all the connections are secure, and then press and hold the Power button on the front of the box for 10 seconds.

If your TV doesn’t have a power button, you can restart the set-top box by removing the power cord from the outlet, waiting 10 seconds, and then plugging it back in.

Restart from Device Setting Menu

To restart your set-top box from the device settings menu using your remote, choose Xfinity, then navigate to Settings using the left/right arrow buttons, select OK. Choose Device Settings using the down arrow button and select OK. Change your Power Preferences using the down arrow button and select OK, then navigate to Restart and select OK.

Press the right arrow button to restart and select OK. After the reboot, the welcome screen will appear and the previous channel will be played again.

Pair the remote with the set-top box

If pairing the remote with the set-top box did not solve the issue, there are other tricks you can try. The remote may not be connected to the set-top box, causing the problem. To fix this, make sure the remote batteries are in place and turn on both the TV and set-top box. The set-top box’s input should be set to TV. Then, follow these steps to pair the remote with the set-top box:

• Press the Setup button on your remote control.
• Hold the button down until the red LED on top changes to green.
• Press and hold the Xfinity button on the remote control until the green LED flashes. If you are using XR2/XR5 remotes or there are several set-top boxes nearby, you may need to do this more than once.
• Follow the on-screen pairing instructions and enter the three-digit pairing code displayed.
• Once the correct code is entered, the remote control should be successfully linked to the set-top box.

How to Pair the XR15 Remote

To pair your XR15 Remote with your television and streaming device, there are a few steps you need to follow. Firstly, you can press and hold either the Xfinity and info buttons or the mute and Xfinity buttons simultaneously until the light turns green. Then, enter the 3-digit pairing code on your screen. After entering the code, pairing will successfully be done. Follow the series of instructions displayed on your screen. 

To use the XR16 Voice Remote, turn on your television and streaming device and remove the pull tab behind the remote to activate it. Point the remote at your TV and press the Microphone button. You’ll see a list of guidelines on your screen, which you should follow to complete the pairing process.

If you encounter any issues, you may need to reset your Xfinity set-top box. Keep in mind that resetting your device to its default settings will delete all saved preferences. There are various methods to perform a factory reset.

How To Factory Reset Set-up Box?

You can factory reset your set-up box using the following methods:

Through Application

The Xfinity My Account mobile app allows you to manage your account, including troubleshooting issues with your devices. To reset your system, select the TV option in the app, choose the device to repair, select Troubleshoot, and then click System Refresh.

Restore Defaults

To reset your set-top box without the Xfinity My Account mobile app, you need to power on the streaming device and access the User Settings Menu by long pressing the Power and Menu buttons.

Then, select the Restore Defaults option by pressing the UP and DOWN arrow buttons and confirm by pressing the RIGHT arrow and OK buttons. Your set-top box will be reset after a few moments.

Customer Care

If all the previous written methods fail, get assistance by visiting the official support website for Xfinity and logging in with your Xfinity ID or calling customer support at 1-800-XFINITY after ensuring that the remote is within range and you’ve attempted rebooting and pairing it with the set-top box.

Frequently Asked Questions

What are the consequences of rebooting the set-up box?

Resetting the set-top box won’t affect guide information or PINs, but might pause recordings and playback for streaming devices until the reboot is complete.

Can batteries be a cause of remote flashing green light then red?

Yes, oftentimes battery’s life inside the remote ends as a result of which it starts flashing green light then red.

Final Verdict

The Xfinity remote flashing green and then red can be a frustrating experience, but there are several potential solutions to try. We have tried to incorporate all the solutions in this article. However, if you have followed these steps and your remote is still not functioning correctly, you may need to replace it with a new one. With a new remote, you will be able to enjoy your favorite movies and TV shows once again.